Frequently Asked Questions

 

Q: Do you have leasing or other creative financial arrangement like rental plans?

Yes. We can tailor a lease program to fit your exact needs at competitive rates.

Q: Do you offer volume discounts?

Price discounts are available for multiple or volume purchases. Please call for details.

Q: How can I get all the newest features with a limited budget?

When you purchase a new system, a potential buyer pays for all the extra features that the ultrasound manufacturers added, whether there is a CPT reimbursement for that added feature or not.

 When you purchase the most current revision “Reconditioned” equipment, a potential buyer can maximize the effective technology that they purchase, not wasting any margin for features, marketing, or advertising that the manufacturers have added without regard to building a cost effective platform.

Q: How can I get the best Image Quality with a limited budget?

Depending on your specific clinical application, most current revision “Reconditioned” equipment provides a user with the same diagnostic capabilities as the same “New” equipment. However, in the case of “Reconditioned” equipment, at a savings of generally 30-40% less than purchasing new equipment.

Q: How do we get a reconditioned ultrasound system serviced?

We have a network of qualified service representatives that can be dispatched to work on any system. We also have working relationships with all the OEM’s and would dispatch them the same as if they had been called originally. This gives us a unique ability to meet (or exceed) the same standard of service care that the OEM’s can deliver.

Q: How do we upgrade the system in the future?

In the Field with a hardware and/or software upgrade.

 “Fortlift” upgrade, by exchanging systems.

 Trade-In, Discount, and Exchange Program

 

Further Explanation:

“Upgrade” in the refurbished/reconditioned industry means a cost effective way to move to the next technological step. So we have all the above options to choose from, depending on what meets the customer’s technology and budgetary needs best.

Q: How fast can we get delivery of a system?

Every system is custom designed and built to meet your exact needs. This upgrade and configuring process usually takes 1 week. In emergency situations, we can expedite a system in less than 1 week, but 10 days is always best to ensure a smooth and accurate delivery.

Q: Is there and Extended Service Warranty?

Extended Service/Warranty program is available on all systems. Full manufacturer’s warranties on new products.

Q: What is the difference in used vs. reconditioned equipment?

“Used Equipment” has no standard of control. Brokers sell equipment back and forth in the market and sometimes never actually see what they represent. “Reconditioned /Refurbished” equipment is always purchased, brought back to our main facility in Charlotte, NC where it undergoes extensive testing, repairs, upgrades, and re-configured to meet the current need of the customer. That is to say, working 100% technically and looking cosmetically brand new as well.

Q: Who will train/In-Service us on the ultrasound system?

Most “In-Service/Application” training is done by our consultants that have experience with a particular brand or model system. We have a network of registered, qualified, and experienced technicians that can instruct and train your staff on setting up initially and using any system.

Q: What are the leading Black & White Small format medical printers in the marketplace today?

Sony UP-897MD Sony’s smallest and fastest analog B/W printer

Sony UPD897 Sony’s digital small format B/W printer

Mitsubishi P-93W Mitsubishi’s analog high speed, high performance B/W printer

Mitsubishi P-95DW Mitsubishi’s New Digital B/W printer

Q:What are the leading Color Medical analog & digital printers in the marketplace?

Sony UP-25MD Sony’s new A6 Color Analog printer that replaces both the UP-20 & UP-21MD printers.

Sony UPD25MD Sony’s new A6 Color Digital printer that replaces the UPD23MD.

Sony UP-55MD Sony’s A5 Color Analog printer with 8 frames of memory.

Sony UP-D55MD Sony’s A5 Color Digital printer with 8 frames of memory.

Q: What is the Name and description of the Medical Grade DVD Video Recorder?

 Sony DVO-1000MD – the DVD authority on medical image recording

Sony recommends that you use consumer grade DVD+RW media to work with the

DVO-1000MD Medical Grade Recorder.

Q: Is there an existing Super VHS Medical Grade Video Cassette Recorder?

 Yes, the Mitsubishi HS-MD3000U is the only medical grade S-VHS VCR now manufactured.

Models offered:

HS-MD3000U

HS-MD3000U-3 34 pint parallel interface board

HS-MD3000U-2S RS-232 interface, Sony emulation

HS-MD3000U-2P RS-232 interface, Panasonic emulation

Q: What is the Shelf Life of the B&W and color Print Media?

Shelf life for the B&W thermal print media is 3 years storage and 5 years printed.

Shelf life for Color print media is 2 years storage and 30 years printed.

Q: Why should you use Sony print media with Sony printers and Mitsubishi print media with Mitsubishi Printers?

Black & White Media

Sony and Mitsubishi engineers respectively develop digital/video printers and print media with carefully matched gray scale characteristics to provide the best possible image transfer quality.

Sony printing paper is configured in several layers, with each layer playing an essential role in the printing process.

Sony print media minimizes the number of harmful ions contained within the paper. These can attack the material of the thermal head and eventually shorten its working life.

 

Color Media

The stiffness and friction characteristics of the Sony & Mitsubishi media are very carefully matched to their respective printers for reliable paper feeding. This provides vital compatibility between printer and media.

Sony & Mitsubishi media are designed to avoid the paper sticking to the ink ribbon which is important in avoiding paper jams and wrinkling of the ribbon.

Most importantly, Sony & Mitsubishi have a built-in anti-static layer to minimize

the build-up of electrostatic energy during the printing process. This anti-static

property is essential to avoid an accumulation of electrostatic energy which can result in an electric spark and possible damage to the electronic components of the thermal printing head.

Q: What’s New in the LCD Monitor Arena?

Sony LMD-1530MD 15” LCD Medical Grade Monitor

Sony LMD-1950MD 19” LCD Medical Grade Monitor

Sony LMD-2140MD 21” LCD Medical Grade Monitor

Sony LMD-2450MD 24” Full HD Widescreen Medical LCD Monitor

Sony LMD-3250MD 32” Full HD Widescreen Medical LCD Monitor

Panasonic EJ-MLA32U-W 32” Full HD Widescreen Medical Monitor

Panasonic EJ-MLA37U-W 37” Full HD Widescreen Medical Monitor